Year Established: 
No. of Employees: 
Company Summary Profile: 
Reach is the first Palestinianbased contact center to offer highquality, performance driven services at competitive costs. Reach aims to fundamentally reshape the dynamics of callcenter customer relations through strategic solutions that fulfill our clients’ needs and help expand their client base. There are 250 concurrent seats where our agents file over 67,000 calls per day through the use of the Cisco IPCC technology system. We operate 24 hours a day, 7 days a week to serve customers around the world; with an approximation of 600 agents on standby for your calls, in addition to 300 part time University students.

Customer Care • Database cleaning • Customer satisfaction • Customer engagement • Customer retention • Customer acquisition • Support line • Complaints management • Fraud management • Bill collection and reminder calls • CRM Telemarketing • Brand and product awareness • Value proposition • Tele-advertising Telesales • Presales inquires • Up selling • Cross selling • Inbound sales • Purchasing ordering • Product enquiry

Type of Relation Sought: 
Our clients are our partners

Key Projects: 
Bethlehem Branch Opening Signing ceremony with Bank of Palestine Signing ceremony with YeloowPages Signing ceremony with Gargour (Mercedes) Signing ceremony with YaMsafer

Key Clients: 
• Telecom Communication Sector (Paltel, Jawwal, Hadara) • Banks (Bank of Palestine, Cairo Amman Bank) • Government (MoNE, PMTIT) • Utility Companies (NEDCO, SELCO) • Publishing and Media (YellowPages) • Automotive (Mercedes, Peugeot) • Entrepreneurs and Start-ups (YaMsafer) • USA Clients (UR Associate, Cellucom Group, Nexus) • NGOs • Real State (TABO) • Insurance Industry

Contact Information

Yousef Jabr
Development and Support Director


Address Information

3rd Floor, City Gate, Al-Bireh, Palestine
Ramallah and Al-Bireh